Term & condition

Returns Policy

As we understand the Return policy should be easy and customer friendly since we are in a market where customer is the king.

Returns or exchange is a scheme provided by respective sellers directly under this policy in terms of which the option of replacement, exchange and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return policy on the product page for any exceptions to the table below.

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1 – Category, Return Window and Actions possible

Category Returns Window, Actions Possible and Conditions (if any)
No Returns categories Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.
Lifestyle : Artificial Jewellery, Home: Home décor,Furnishing, 10 days
Refund or replacement
Lifestyle : Clothing, Fashion Accessories 30 days
Refund, replacement or exchange
Try & Buy 10 days
Refund only
This policy shall be applicable selectively (geographical coverage, product, customer and time periods).
Try & Buy benefits shall be applicable only if the product was bought when the item was on Try & Buy. Else normal category policy shall apply on the order. In any case, only one replacement shall be provided.

Part 2 - Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

Category Conditions
Correct Product IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Unused Product The product should be unsoiled, unused, unsoiled,unwashed, , without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable).
Undamaged Product should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging Product's original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

Part 3 - General Rules for a successful Return

  • In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.

  • During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable.

  • For products where installation is provided by Craferia's service partners, do not open the product packaging by yourself. Craferia authorised personnel shall help in unboxing and installation of the product.

  • For Furniture, any product related issues will be checked by an authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.